Less than 1% of our shipments have any problems. Tillandsia travel very well and every plant is in top shape prior to packing. Once they leave our dock, we are not responsible for what happens to them. We recommend you always check your shipment upon arrival so you can file a claim with the carrier should there be any problems.
All returns must be pre-approved by our Management staff. Should a problem arise with the quality of your plants, you will need to contact our office within 24 hours of receiving your shipment. Due to the plants' perishable nature, no returns will be authorized unless we have made a mistake in your order.